General Sales Policy

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General Sales Policy For Compound Exotics

This General Sales Policy outlines the terms and conditions governing all purchases made through this online platform. By placing an order, customers agree to abide by the terms outlined below, ensuring a smooth and secure transaction process.

Product Availability

All products are offered subject to availability. Inventory levels are updated regularly, but may not reflect real-time changes. In cases where an a pet becomes unavailable after an order has been placed, the customer will be promptly notified and offered a suitable alternative or full refund.

Pricing and Payment

Prices displayed on product pages are listed in USD and are subject to change without notice. Final pricing will be confirmed at checkout. Accepted payment methods include major credit cards and other secure payment gateways. Full payment is required before order processing begins.

Age Verification

This website is intended for individuals of legal age only. By purchasing, customers confirm they are 18 years or older (or 21+, depending on jurisdiction) and legally allowed to purchase exotic pets and related services. Verification may be requested prior to order fulfillment.

Order Processing and Shipping

Orders are typically processed within 1–3 business days. Shipping options, delivery estimates, and associated costs are calculated at checkout. All deliveries are handled by trusted carriers to ensure the safety and well-being of live animals or fragile products.

Important: Shipping timelines may vary based on weather conditions, location, and animal-specific requirements. Customers will be notified if delays occur.

Health Guarantee

Every live animal is shipped with a health guarantee under specified conditions. Customers must inspect the animal upon delivery and notify support within 2 hours of receipt if there are any issues. Documentation, including photos or videos, may be required for verification.

Refunds and Replacements

Refunds or replacements are provided only under the following conditions:

The animal arrives deceased or in poor condition (with valid proof).
The wrong pet or species is delivered.

Requests must be submitted within the stated inspection window to be considered. For full details, please refer to the Refund Policy.

Cancellations

Orders may be canceled within 12 hours of placement, provided they haven’t entered the shipping or handling stage. A restocking fee may apply in some cases. Custom orders and special animal requests are non-cancelable after confirmation.

Customer Responsibility

Buyers are responsible for understanding local laws and regulations regarding the ownership of exotic animals. It is the customer’s duty to ensure legal compliance before completing a purchase.

Fraud Prevention

To protect against fraudulent transactions, additional verification may be required. Orders flagged as high-risk may be delayed or canceled at the discretion of the sales team.

Policy Updates

This policy may be updated at any time to reflect changes in business operations, legal requirements, or product offerings. Customers are encouraged to review this page periodically for the latest terms.

General Sales Policy